Delivery & Returns

 

CHRISTMAS & NEW YEAR HOLIDAY SHIPPING

Please be advised that due to the Christmas period, starting from the 9th of December 2019 until the 2nd of January 2020, all Nature's Angels delivery options are only guidelines and cannot be guaranteed by Royal Mail to arrive on your preferred dates. 

Delivery

We will do our best to post orders received before 3 pm Monday to Friday and by 11 am Saturday on the same day.. First class signed for postage is included on all orders. On dispatch a confirmation email will be sent with the tracking code for your order, which can be used at http://track.royalmail.com. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

Please ensure that address details are complete and correct. On receipt of a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card. 

For shipping outside of the UK, the Buyer assumes the responsibility for paying any custom charges if applied.

For lost or undeliverable orders:

If an order is lost in the post we will send a replacement according to the chosen courier’s timescale for lost items. If an order is damaged in transit we will replace the damaged item immediately. If an order is returned to us because of insufficient or incorrect delivery information supplied by the customer or through the goods being otherwise undeliverable through no fault of our own we may, at our discretion, charge a redelivery cost equivalent to the cost of delivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

Shipping Prices:

International 

Royal Mail International Tracked & Signed

£10.50

Royal Mail International Tracked

£12.50

UK
First Class Signed for  £4.45
second class signed for £3.95
special delivery Guaranteed by 1 pm £7.50
Special delivery Guaranteed by 1 pm Saturday £12.00

Returns policy

In order to be eligible for a refund, you have 14 days from delivery to return the goods. The item must be unused, in the same condition that it was received in and in the original packaging.

The buyer is liable for the cost of the return postage and proof of purchase must be returned with the product. On receipt of the product, in its approved state, a refund will be processed and applied to the original method of payment. 

To cancel or return goods please contact us via email quoting your order number. Returned items should be sent to:

Nature’s Angels Ltd

13 Plympton Avenue

London

NW6 7TL

United Kingdom

If an item has been used/opened we cannot accept a return due to potential denaturing of the product.

Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions .